FAQ's - The Answers

Who can benefit from Broadband4Devon?

You are eligible if you are a pre-start up company, self-employed, run a small or medium sized business in Devon - employing less than 250 people. You can be home or office based but will need to have a broadband connection in place first.

Can I get broadband in my area?

All telephone exchanges now have access to broadband however some locations may still have problems accessing broadband due to their geographical location.

How much does broadband cost?

Broadband is an extremely affordable business tool. As a Devon business, Broadband4Devon will give you advice on the best service to suit your business needs.

How do I sign up with Broadband4Devon?

Call 01752 707382 and ask to speak to one of our Account Managers. They will send you an Information Pack, this contains the Project Participation Agreement which you will need to sign to officially register with the project and they will also discuss the broadband service for your business. Once you are connected to broadband and have returned your PPA we will call you to arrange for an ICT Advisor to visit you and your business to provide advice and guidance on your use of the technology.

What if I already have broadband?

If you already have broadband, still call Broadband4Devon.  You could be eligible for independent, expert ICT advice - at no cost to you.

Can I stay with my existing Internet Service Provider (ISP)?

Yes, you can use your choice of ISP.

Do I have to change my email address?

No, you do not need to change your existing email address.

How else can Broadband4Devon help me?

Broadband4Devon provides independent, free expert advice on how to improve your business through the use of ICT. We can help you to review your current technology and plan for the future.

What’s the catch?

There isn’t one! Broadband4Devon is a non-profit making partnership part-funded by European Union Objective Two and SWERDA and is designed to help Devon businesses grow through the use of broadband and ICT - we really are just here to help!

What if I currently have home highway/ISDN?

If you have home highway/ISDN there are many factors that need to be considered, depending on your particular circumstances. Please contact one of our Account Managers who will ensure the switch to broadband is as smooth as possible.

I live in a very remote area and still can’t get broadband. What can I do?

Contact Broadband4Devon to let us know and we will try to help.

What if I have a technical problem with my broadband?

If you have a technical problem with your broadband connection the best advice is to contact your ISP immediately to troubleshoot any possible problems that they are aware of. Please note that Broadband4Devon cannot resolve technical issues.

What is the minimum spec PC required to run broadband?

Although most new PCs these days will be more than capable of running a broadband connection it is worth checking that your machine is up to the job. Check with your ISP when you order broadband that your PC is of a suitable spec.